OF DUTIES The Technology Director Operations Technology (OT) Architecture is responsible for providing leadership to ensure technology investments are in alignment with architectural guidelines and business strategy. The Technology Director OT Architect will work closely with Architects, delivery teams and business stakeholders to develop holistic enterprise wide strategie

OF DUTIES The SeniorEngineer is responsible for supporting the Facilities Manager managing and overseeing Amtrak's physical assets at our Philadelphia major station to improve its core business through enhancing the customer experience and providing a safe, clean, and comfortable working and experience for Amtrak staff. The position is responsible for developing a short, m

OF DUTIES The Manager, Food & Beverage Operations oversees and ensures the smooth coordination of food and beverage activities on trains and within assigned warehouse(s) across the Amtrak system, while managing the relationship with the service provider. This position is responsible for the coordination of Food & Beverage activities on all assigned trains and ensures that

OF DUTIES The Lead Employee Assistance Counselor is responsible for managing and designing behavioral health interventions for individuals and workplace groups that enhance the overall wellbeing of employees. This includes providing professional, confidential, and timely provision of behavioral health services to employees and their dependents for emotional and behavioral

OF DUTIES Responsible for inspection, testing and maintenance of electrical, electronic and HVAC systems on rolling stock equipment and components in accordance with FRA and Amtrak standards and guidelines. ESSENTIAL FUNCTIONS Performs inspection, testing and maintenance in accordance with 49CFR regulations and Amtrak standards and guidelines Utilizes a variety of test equ

OF DUTIES The Senior Maintenance Engineer develops maintenance procedures, methods, and engineering specifications necessary for the maintenance of locomotive equipment. The Sr. Maintenance Engineer applies electrical, electronic, mechanical, pneumatic, hydraulic and related theory to diagnose, test and solve advanced technical problems for onboard equipment. The Sr. Maint

OF DUTIES This position is responsible for direct supervision of T&E Crew Management Representatives and Administrators within a centralized CMS office. Responsible for the accurate position control of 3500 Train & Engine employees with a total operating cost of $400,000,000 annually. Communicates with T&E field management, labor relations and union leadership to manage th

Under the direction and moderate level of supervision of the Sr Project Manager is responsible for managing development of project baseline/charter requirements, procurement packaging and project delivery method analysis, on medium to high complexity capital projects throughout the Northeast Corridor or National Network capital portfolio. Individuals in this role use sign

OF DUTIES Reservation/Sales Agents will provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections, and destinations Handle and carefully respond to all customer inquiries through Telephone/Voice calls. Must possess the ability to use a computer to access information on schedules, rates, routes, and destin

OF DUTIES This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. ESSENTIAL FUNCTIONS The incumbent will be responsible for greeting, servicing and general comfort of each passenger Provide assistance to customers with special needs, assist passengers with luggage, and boar

Have a passion for leveraging project management skills to drive the successful delivery of projects? As a Project Management Intern at Amtrak, you will learn the foundational principles in project management and make tangible impact on a wide range of complex, transformational projects in a real world rail industry environment. You will work under close supervision of a

of Duties The Lead Data Analyst Forecasting is a member of the Revenue Management Products team within the Pricing and Revenue Management (PRM) department at Amtrak. This role will assist the Senior Manager Revenue Management Products in continuous forecasting of ticket revenue and ridership, measuring and communicating variance to forecasts based on various driving factor

OF DUTIES The Manager Engineering Design Ops is responsible for leading the operations of the technical engineering design review process for both external third party and some capital in house projects, to ensure that the technical engineering design review documents are in compliance with all Amtrak Engineering practices (Eps), standards, policies and procedures. Also, e

OF DUTIES The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that result in exceeding customer expectations. ESSENTIAL FUNCTIONS Works in a fast paced environment onboard trains. Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage s

OF DUTIES This position is for the major capital improvements included in Amtrak's Capital Delivery Infrastructure group, including the Hudson River Tunnel Program and other major programs. These programs will modernize and transform a critical section of the Northeast Corridor. The Project Director will play a pivotal role in the success of these programs, and in collabor